Service desk · Our product
Workloom
A service desk where staff ask for help, agents work one queue and approvals run themselves.
What it does
- One queue with first-response and resolution targets, showing the time left or how late each request is.
- Requests arrive by email from a support mailbox, or through a portal for staff.
- Catalogue forms are built without code, each with its approver; approvals and the tasks that follow run in order.
- Help articles, with feedback on each one.
- Roles explained in plain words; new people choose their own password by email.